Certified Case Manager Practice Test

If a family is not making progress on their case plan outcomes, what should a case manager do first?

1. Provide treatment to enhance caregiver protective capacities

2. Reassess the family's strengths and weaknesses

3. Increase supervision of the family

4. Consult with other professionals

The correct answer is: Provide treatment to enhance caregiver protective capacities

The first step a case manager should take when a family is not making progress on their case plan outcomes is to reassess the family's strengths and weaknesses. This involves evaluating the current situation to identify any barriers or challenges that may be affecting the family's ability to achieve its goals. Understanding the dynamic of strengths and weaknesses allows the case manager to tailor interventions that are more aligned with the family's unique circumstances. Reassessing the case can reveal underlying issues that were previously overlooked and can provide insight into modifying the case plan for better outcomes. By identifying specific areas of need, the case manager can prioritize resources and supports that may not have been employed initially, improving the overall effectiveness of the case plan. While enhancing caregiver protective capacities, increasing supervision, and consulting with professionals are important strategies, they are typically more effective once the initial assessment has clarified what is specifically impeding progress. Thus, beginning with a comprehensive reassessment ensures that subsequent actions are based on a clear understanding of the family's situation.