Certified Case Manager Practice Test

What is a common indicator that a family may need additional resources or support?

1. Frequent communication with the case manager

2. Consistent attendance at scheduled meetings

3. Expressed feelings of being overwhelmed

4. Positive feedback from school personnel

The correct answer is: Expressed feelings of being overwhelmed

A common indicator that a family may need additional resources or support is when they express feelings of being overwhelmed. This emotional state often signifies that families are struggling to manage their circumstances and may require further assistance, whether that means access to counseling, financial aid, or other community services. When families vocalize stress or a sense of being overloaded, it highlights potential gaps in support or resources necessary for their coping and functioning. In contrast, frequent communication with the case manager, consistent attendance at scheduled meetings, and positive feedback from school personnel can suggest that the family is engaged and utilizing available resources effectively. These aspects do not inherently indicate a need for additional support; instead, they might reflect a stable situation or successful management of challenges. Thus, the expression of feeling overwhelmed serves as a more direct and meaningful call for help and resources.