Certified Case Manager Practice Test

What occurs when a case plan is not substantially complied with?

1. Legal action is automatically initiated

2. A review meeting is scheduled to discuss non-compliance

3. Outcomes are reviewed for adequacy and appropriateness

4. The case manager is reassigned

The correct answer is: Outcomes are reviewed for adequacy and appropriateness

When a case plan is not substantially complied with, reviewing outcomes for adequacy and appropriateness is an essential step in ensuring that the interventions and strategies outlined in the plan are effective. This process involves evaluating whether the expected results are being achieved and if the goals set for the client are still relevant. By assessing the outcomes, the case manager can identify any barriers to compliance, determine if adjustments are needed in the case plan, and develop strategies to engage the client more effectively. Addressing non-compliance through this review process allows for a holistic approach to case management. It emphasizes the importance of understanding the client's circumstances, preferences, and challenges, rather than jumping to punitive measures or reassessing personnel. The focus is on collective problem-solving to enhance the support provided to the client and to improve future compliance with the case plan. This contrasts with legal actions or reassignment of the case manager, which might not address the underlying reasons for non-compliance or could disrupt the client-manager relationship. Scheduling a review meeting could be one part of this review process, but it is the comprehensive evaluation of outcomes that fundamentally guides further action and adjustments.