Certified Case Manager Practice Test

What should a case manager avoid using when referring to specific people, places, or objects during an interview?

1. Child functioning terms

2. Adult functioning terms

3. Generic terms

4. Comforting phrases

The correct answer is: Adult functioning terms

In the context of case management, using specific terms appropriately is crucial for effective communication and understanding. Avoiding the use of adult functioning terms when referring to specific individuals is important because such terminology can be overly clinical and may not resonate emotionally with the person being interviewed. This approach can create a barrier to open communication, as it may feel impersonal or judgmental, potentially making individuals less comfortable sharing their experiences. On the other hand, employing more generic terms can allow for a broader and more relational understanding, fostering an environment where the interviewee feels more connected and able to engage in the conversation. This consideration is vital for building rapport and ensuring that the interaction is supportive, client-centered, and focused on the individual's needs and circumstances. Therefore, case managers should prioritize language that is accessible and humanizing, rather than overly specific or clinical terminology related to adult functioning.