Certified Case Manager Practice Test

What should be documented if a telephone conversation is held with a child?

1. A face-to-face contact entry in FSFN

2. A summary of the conversation

3. Both the conversation and the face-to-face contact

4. A report to the school counselor

The correct answer is: A face-to-face contact entry in FSFN

When documenting a telephone conversation held with a child, the most appropriate response emphasizes the importance of providing a summary of the conversation. This documentation serves to create a written record that reflects what was discussed, ensuring clarity and accountability. It allows anyone reviewing the case history to understand the child's perspectives and any critical information exchanged during the call. Maintaining a concise summary captures key details such as the child's concerns, emotional state, and any actions discussed, which can be pivotal for future interactions or decisions regarding the child's welfare and support system. This approach also ensures compliance with best practices in case management, which emphasize thorough and meaningful documentation of all interactions with clients. The other options, while they may represent related documentation practices, do not directly address the necessary and relevant recording of information that arises specifically from a telephone conversation.