Certified Case Manager Practice Test

What statement is most effective for gathering necessary information before drafting a case plan?

1. What do you think led to why our agency is involved? What have you tried to address these problems?

2. Please give me your family history and all the reasons that caused the problems in your family.

3. Fill out this family history form before we discuss your family problems.

4. Evaluate your feelings about the situation before we proceed.

The correct answer is: What do you think led to why our agency is involved? What have you tried to address these problems?

The selection of the first statement as the most effective for gathering necessary information before drafting a case plan is particularly impactful because it invites the client to share their perspective and insights about the situation. By asking, "What do you think led to why our agency is involved? What have you tried to address these problems?", the statement promotes an open dialogue and encourages the client to reflect on their experiences and actions. This approach fosters collaboration and a sense of partnership between the case manager and the client, which is essential for effective case planning. Engaging the client in this manner helps the case manager to gather qualitative data that may not be captured through structured forms or rigid questioning. It also demonstrates an understanding of the client’s context and acknowledges their efforts thus far, which can enhance the therapeutic relationship and encourage further disclosure of necessary information. In contrast, the other options tend to be less effective as they either impose structure that might inhibit open communication or focus on information-gathering without adequately involving the client in the process. Asking for family history in a demanding way or requiring forms to be completed in advance might create barriers to building trust and openness. Similarly, prompting someone to evaluate their feelings beforehand may put the client on the defensive and might not yield the comprehensive information needed for