Certified Case Manager Practice Test

Which of the following are the critical steps in the decision-making process?

1. Acute, Chronic, Complex

2. Observation, Consultation, Documentation

3. Assessment, Planning, Implementation

4. Identification, Evaluation, Follow-Up

The correct answer is: Acute, Chronic, Complex

The critical steps in the decision-making process mainly revolve around the systematic approach used to reach a legitimate conclusion or action. The correct choice reflects this structured methodology of case management. Assessment, planning, and implementation represent foundational elements of a comprehensive decision-making process. During the assessment phase, data is gathered to identify the needs of the individual or situation. This is crucial for understanding the scope of the problem and the potential resources available. Next, planning involves developing strategies to address the identified needs, where objectives and interventions are laid out to guide the next steps. Finally, implementation is where the planned actions are executed. This step is essential, as it translates theory into practice, allowing for monitoring and adjustments as necessary based on real-world feedback. In contrast, other choices do not encapsulate the entire decision-making spectrum effectively. Options mentioning other terms may focus more on narrower aspects of case management rather than outlining a clear pathway from understanding a situation through to action and subsequent evaluation.