Certified Case Manager Practice Test

Which of the following is not considered a core condition for building trust in case management?

1. Enhance caregiver protective capacities

2. Open and honest communication

3. Consistent follow-up and support

4. Empathy from the case manager

The correct answer is: Enhance caregiver protective capacities

The correct choice highlights that enhancing caregiver protective capacities is not a core condition for building trust in case management. Core conditions for trust typically focus on the relationship between the case manager and the client, emphasizing effective communication, reliability, and emotional understanding, which are paramount in establishing and maintaining trust. Open and honest communication fosters transparency and ensures that clients feel heard and respected, which is critical in a trust-building environment. Consistent follow-up and support demonstrate the case manager’s commitment and reliability, reinforcing the client's sense of security. Empathy from the case manager plays a vital role by allowing clients to feel understood and valued, creating a supportive atmosphere. In contrast, while enhancing caregiver protective capacities is an important function within case management, it pertains more to the skills and resources necessary for caregivers, rather than the direct interpersonal trust-building aspects between the case manager and client. Hence, it does not align with the fundamental elements that directly cultivate trust in the case management process.